Refund policy

RETURN AND REFUND POLICY

Our tees are printed to order through Printify and its print partners.

Damaged, incorrect or misprinted items

If something arrives damaged, has a printing or manufacturing defect, or is not the item you ordered, email hello@threadsattached.com as soon as possible and within 30 calendar days of delivery. Include your order number and clear photos of the item and the issue.

We'll review the problem and arrange a replacement or refund when appropriate. Please contact us before sending anything back; do not return an item to the address on the shipping label. Any rights you have under applicable law still apply.

Feedback and support after delivery

After your order arrives, look for an email from Threads Attached sent through customer@trackorder.site. Use its link to share feedback or report a problem with your item.

If something is wrong, submit the details through that page so our production partner can review your request. Reprints and refunds are subject to review. We’ll keep you informed about the outcome.

For questions before delivery, or if you can’t find the email, contact hello@threadsattached.com with your order number.

Size changes and change of mind

Because each tee is printed to order, we do not accept returns or exchanges for a change of mind or for a size or color selected incorrectly, except where required by law. Please check the product's size chart and your selections before ordering.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee changes once production has started.

Shipping delays

If we learn that your order will not ship within the stated time, we will contact you with a revised shipping date, or explain if no reliable date is available. Where required by law, you may choose to wait or cancel the unshipped items for a full, prompt refund. Our made-to-order policy does not limit those rights.

Approved refunds

Approved refunds are issued to the original payment method. Your payment provider's processing time will apply.

Questions? Email hello@threadsattached.com or use our contact form.