Frequently Asked Questions
A little help with your next tee.
How are the tees made?
Our tees are printed after you order through Printify and its print partners. Fabric, fit, available sizes and colors are listed on each product page.
How do I choose a size?
Compare the product's garment measurements with a favorite tee laid flat. Different shirt styles can fit differently. Our size guide explains how to measure and includes separate Comfort Colors 1717 and Gildan 64000 charts.
Where do you ship?
We ship within the United States. Available shipping options and charges appear at checkout.
When will my order arrive?
Our tees are printed to order. Once Printify receives your order, there is normally a 24-hour approval period before it is sent for printing. Production usually takes 2–7 business days. Standard shipping within the U.S. typically takes another 2–5 business days after shipment for most print partners. These steps are separate. Shipping time does not include approval or production. Timing varies by product, destination and season, so please allow extra time for gifts and events. See Shipping & Returns.
What if my order cannot ship on time?
If we learn that your order will not ship within the stated time, we will contact you with a revised shipping date, or explain if no reliable date is available. Where required by law, you may choose to wait or cancel the unshipped items for a full, prompt refund. Our made-to-order policy does not limit those rights.
Will I receive tracking?
Yes. Tracking information is sent when your order ships. Items may arrive in separate packages.
Can I return a tee or exchange my size?
Each tee is printed to order, so we do not accept returns or exchanges for a change of mind or an incorrectly selected size or color, except where required by law. For a damaged, incorrect or defective item, contact us within 30 calendar days of delivery with your order number and photos. Read the full return terms.
How do I share feedback or report a problem after delivery?
After your order arrives, look for an email from Threads Attached sent through customer@trackorder.site. Use its link to share feedback or report a problem with your item.
If something is wrong, submit the details through that page so our production partner can review your request. Reprints and refunds are subject to review. We’ll keep you informed about the outcome.
For questions before delivery, or if you can’t find the email, contact hello@threadsattached.com with your order number.
Can I change or cancel an order?
Contact us immediately. We cannot guarantee a change or cancellation once production has started.
How should I care for my tee?
Follow the garment label and the instructions on its product page. Avoid ironing directly over the artwork.
Which payment methods can I use?
The available payment methods are displayed at checkout.
How can I reach you?
Email hello@threadsattached.com or use our contact form.